Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
- As an expert of Keysight's Component Test products or solution, provides responsive and in-depth pre and post-sales technical support including measurement, application and configuration. Applications includes active/passive component test, compliance test, impedance analysis and material measurement.
- Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
- Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
- Delivers start-up assistance or solution implementation to the customer via remote means.
- Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
- Creates and contributes technical articles to the KeysightCare Knowledge Base.
Qualifications
- Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
- Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
- Typically, 8+ Years Experience in using Test & Measurement instruments for Component Test such as Vector Network Analyzer and impedance tester. Excellent understanding in microwave component test, compliance test and impedance analysis and material measurements.
- Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
- Possesses a customer-first mindset with the passion to serve customers.
- Ability to work independently.
- Able to handle multiple tasks and work under pressure.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
