Appeals Specialist

Early Applicant

Exp: 2-4 Years

Job Description

Job Responsibility

Service Advisor

Attend and assist customer on repair or insurance claims.
Obtain the approval from customer for any additional job.
Prepare estimate for cost of repair, expected time job for insurance claims/repairs.
Update customers for any delays on works.
Follow-up on work progress and inform customer accordingly.
Inspect and note the condition of the vehicle before delivery.
Knowledge of dealing with complaints.

Parts Advisor

Initiate and process purchase orders for the acquisition of spare parts.
Collaborate with suppliers to ensure timely and accurate delivery of parts.
Verify received parts against purchase orders to maintain accuracy.
Execute daily spare parts activities, including issuing and supplying parts to the workshop.
Oversee the proper receiving, binning, and organization of parts in the warehouse.
Conduct regular housekeeping activities to maintain a well-organized and efficient parts storage system.
Ensure all parts catalogues are regularly updated to reflect the latest inventory.
Inform customers in advance of any price changes and update the system accordingly.
Monitor and manage back orders to ensure timely fulfillment.
Proactively follow up with suppliers and communicate expected delivery times to customers.
Maintain cleanliness and orderliness of the spare parts store room.
Implement and uphold 5S principles to ensure an organized and efficient workspace.
Adhere to safety protocols and ensure a safe working environment in the spare parts department.

Claim Advisor

Perform additional duties as assigned by your superior.
Collect payments from customers in a professional and courteous manner.
Monitor and follow up on spare parts back orders to ensure timely resolution.
Promote service and part sales, actively participating in service promotional activities and campaigns.
Work independently to prepare repair cost estimates, follow up on work progress, and provide updates to customers.
Handle customer complaints with efficiency, aiming for high customer satisfaction levels.
Attend to daily service needs and walk-in inquiries, ensuring the highest level of response and attention.

Job Requirements

Possess Automotive / Mechanical qualification with SPM/MLVK/Diploma or equivalent.
At least 2 years of working experience in related field & preferably from automotive industry
Strong customer service skills with the ability to address customer concerns effectively
Ability to work independently and collaboratively within a team.
Proficient in both Bahasa Malaysia and English; Mandarin proficiency is an added advantage.

Job Benefits