APAC Reconciliations & Controls Team Leader
Role Description
FNZ Malaysia is an asset custodian. This means we hold client assets in our names as nominee and are responsible for the administration of those assets.
The role and responsibilities of an APAC Reconciliations & Controls Team Leader is to oversee the Reconciliations and Pricing controls functions within our FNZ platforms within the Asia Pacific region.
The Reconciliations team purpose is to ensure that clients investment positions recorded on our FNZ platforms match the external positions held at our various external providers within the Asia Pacific region. This includes cash positions which are held at the various banking providers and for stock/scrip positions which are held at the registries, TD issuers, sub-custodians.
The Pricing team purpose is to ensure that the instrument universe is maintained and accurate to ensure that all instruments are priced accurately for reporting, trading and valuation.
This position is located within the Investment Operations division of FNZ.
Role Responsibilities
Sourcing of data from both FNZ platform and various 3rd party custodians/banks. Validation, formatting and uploading of source data to platform.
Creation of cash and asset reconciliation reports including exception identification. within agreed timeframes. Investigation of exceptions between FNZ platform records and sub-custodian or 3rd party and registry holdings. Identification and allocation of exceptions to appropriate team for resolution. Reviewing of reconciliations completed by team members and provision of feedback where required.
Distribution of reconciliation reports to key operational teams within agreed timeframes. Liaising with appropriate internal and/or external stakeholders to ensure that allocated exceptions are resolved in a timely manner. Management of exceptions until cleared from the reconciliation report.
Generation of exception summary reports for management and/or clients where required. Raising and escalating of any potential risk issues to management as per agreed escalation matrix.
Ensure that pricing for Managed Funds, ETF, Equity and Fixed Income products in FNZ platforms are true and accurate.
Ensure instruments are setup accurately for reporting, trading and valuation in a timely manner.
Ensure instrument maintenance, including exception reporting and instrument controls are conducted regularly.
Asset instruments include (but not limited to) equities, bonds, managed funds, term deposits and debentures. Cash reconciliations include all client deposits, withdrawals, trades, corporate actions and sweep transactions.
Completion of daily control checks to ensure that system controls are working effectively.
Working with other team members and management to enhance processes for greater efficiencies and controls within the business. Undertake and manage any other projects/tasks as may reasonably be required to facilitate the smooth operation of the company.
Establish and maintain relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues.
Maintain records and issue logs to ensure the processes are transparent to regulators and external auditors regarding breach and reconciliation recording.
Prioritise to ensure all tasks are completed on time and within agreed operational deadlines and client contractual requirements. Updating and maintenance of all reconciliation operational procedures and checklists.
Ensuring team procedure documentation is located on Confluence and up to date with regular (annual) reviews to ensure accuracy, these should also include a Version control and Risk Assessment.
Project Delivery - Management of projects as assigned by the Team Manager relating to new business, or existing client enhancements to ensure these are delivered within the required timeframes.
Workflow Management - overseeing the completion of all team BAU tasks to ensure all aspects are delivered within SLA/KPI requirements. This also includes allocation of tasks to the Reconciliations Analysts, maintaining and updating team checklists and ensuring that all tasks are completed within required timeframe and to audit standards.
Staff Development - Design of development plans for Reconciliations staff. Conduct regular O2O meetings (monthly) with analysts working through development plan items, regular reviewing of team member's work, providing feedback where required. Conduct regular Staff training encompassing internal procedures & external factors that determine how FNZ complete our Reconciliations.
Case Log Management - Monitoring and management of the in-house case log system across all client platforms, ensuring that any cases assigned to the Reconciliations team allocated out, responded to and resolved in a timely manner. And any risk items are escalated appropriately to management or key stakeholders as required.
Communications Management - Ensuring that all incoming email correspondence is appropriately managed, emails responded to in a timely manner, inboxes are cleared down daily.
Performance Assessment
Internal Process/Control
Completes tasks accurately, completely and to agreed deadlines/ targets (KPI's) according to the standards and procedures outlined.
Ensures that outputs meet required standards and the needs of internal and external clients.
Adheres to all compliance standards including the use of the breaches register, complete and up to date written procedures on both Reconciliation and Product & Pricing processes and adequate controls over these processes. This also involves following the escalation policy.
Client
Ensures FNZ clients are highly satisfied by consistently dealing with them professionally and by maintaining green KPI's and good client scorecard ratings
Ensures internal clients are satisfied by being an excellent team player, assisting colleagues when necessary.
Ensures internal clients are satisfied by being an excellent team player, assisting colleagues when necessary.
Establish relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues.
Financial/Costs
Ensure increased efficiencies with the Team operating off the same, up to date, information.
Participate in Operational projects to increase revenue and decrease costs.
Experience required
Tertiary Qualification
Experience in Financial Operations is preferred
Tools: MSSQL, Visio, Excel, Word, PowerPoint
Attitude to execute, deliver and succeed
High attention to detail
Analytical thinking
Proven communications skills
Ability to solve financial market and IT system issues
Proven project delivery
Good team communication skills, confident in dealing with internal and external clients
Confident, and able to take the initiative
Highly developed written and oral communication skills
Enthusiastic and able to perform role autonomously while being a team player and contributing to the overall success of the team and wider business
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Adept at conducting research into project-related issues and products
Must be able to learn, understand and apply new technologies
Support diverse and inclusive work environment
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$
- 5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Job ID REQ-11470
