Analyst, Card Ops (Operations Officer)

JOB PURPOSE

To process / support multiple activities / products of Business Banking and Retail Banking; ensure authorized instruction are process in accordance with established regulatory, credit and lending guidelines and policies to safeguard the Bank's interest.

To meet objectives set by the Group, Company & Department through:

• Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity
• Consistent high-quality service to customer (outside & within).

GENERAL KEY RESPONSIBILITIES

1. Fully understand & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
2. Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
3. To avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
4. Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
5. Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
6. Support the roll-out of the Company's & Group's policies and initiatives.

KEY RESPONSIBILITIES FOR BUSINESS UNIT

Retail Banking Client Onboarding

To perform retrieval and checking of physical documents related to Credit Card & Personal Loan applications.

Maintaining proper recording, tracking and custody of all applications securing the banking facilities.

Reconciliation of files

Maintain and reconcile data on excel sheets

General Administrative tasks

KEY MEASURABLES

1. Achieves the processing turnaround standards as stipulated in the Service Level Agreement. Meeting productivity standards in terms of processing efficiency and accuracy of output.
2. Meeting of own performance objectives and contribute in achieving the teams objectives.
3. Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
4. Contributing ideas for improvement on processes, procedures, etc. to management team.
5. Adherence to the Transaction Processing Authority Matrix (TPA).