Airbnb / Hotel Manager

SB PLUS SDN BHD is a pioneer and fast growing vacation rental company based in KL. We are looking for experienced, responsible and result oriented personnel to join our team! Check us out at sleepybearpm.com.

• Manager Job Scope:

• Operational Oversight:

- Supervise day-to-day operations, ensuring smooth and efficient operation.
- Address and resolve guest issues promptly, maintaining a high level of customer satisfaction.
- Act as the point of contact for emergencies, implementing crisis management protocols.

• 2. Staff Management:

- Coordinate and oversee staff schedules, hiring & training , ensuring adequate coverage.
- Monitor and manage staff performance during assigned shifts.
- Assist at front line if required to cover shortages.

• 3. KPI & Financial Accountability:

- Be accountable for meeting revenue targets and operational Key Performance Indicators (KPIs).
- Implement strategies to optimize revenue streams and operational efficiency.
- Monitor financial transactions, cash handling, and billing accuracy.

• 4. Quality Assurance:

- Conduct regular inspections of vacation rental properties to maintain high cleanliness and maintenance standards.
- Address and rectify any maintenance issues promptly.

• 5. Continuous Improvement:

- Identify areas for improvement in operational processes and guest services.
- Propose and implement strategies to enhance overall operation performance.
- Attend trainings or self learn new functions of OTA platforms to increase revenue & occupancy

• 6. Reporting & Performance Analytics:

- Generate and analyze reports related to occupancy, revenue, and guest feedback.
- Monthly reports directly to directors on operational performance.

• Requirement:

- Have own laptop, strong wifi at home
- Experience in Hotel / Airbnb Operator managerial role
- Familiar with OTA, revenue management
- Own transport

• Working Hours & Location:

- Based in Kuala Lumpur, multiple vacation rental buildings

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM8,000.00 per month

Benefits:

• Flexible schedule

Opportunities for promotion
Schedule:

• On call

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your current location

What is your last drawn and expected salary

• What do you own at home: laptop, high speed wifi, unlimited call credits

Why do you think you are suitable for this position

• Do you possess your own transport Bike/car

* During your room inspection, you noticed hair on the floor. As an excellent manager, what steps would you take

• For highly interested candidates, kindly complete this interview tests to jump ahead of the application process. TQ

https://forms.gle/U9VTDzawUv8aP5En9