Telemarketing and liaising with guest request and assists with Casino Ops function.- Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.
- Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.- Up-sell and cross-sell property amenities to guests company-wide.
Provide excellent service consistent with the propertys core service standards and brand attributes.
- Proactively seek to provide refined luxury service ensuring guest satisfaction.
Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.
- Fresh graduate is welcome to apply.
Basic knowledge of computer skill.- Willing to work on shifting schedules, including weekends and holidays.
Has excellent customer service.
:,
: RM9,000,
- 00RM13,000,000.00( )
: - Casino Service Agent: 1 ()
Hotel and Casino: 1 ()
:
Mandarin ()
