Agency Support Executive

46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary

Job Purpose

This position extends support to our agency force in relation to their customers inquiries and feedback on policy related alterations and communication.

Key Responsibilities

Attending to inquiries, feedback and complaints from agents and frontliners related to policy alterations and customers communication
Conduct Voice-of-Customer Survey, follow up with customers to understand the insight of their feedback and extend assistance to address their concerns
Involve in data checking and cleaning i.e. contact information to ensure our customers data are up-to-date
To liaise with customers and agents for refund payment and benefits payout
Assist in processing financial and non-financial related policy alterations

Key Requirements

Diploma/Degree in any discipline
Minimum 1 year working experience
Result-oriented with sense of urgency towards True Customer Centricity
Good command of spoken and written English
Willingness to handle high volume workload and extra working hours with OT

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Job Level:

Entry Level

Location:

KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Malaysia

Employing Entity:

Allianz Life Insurance Malaysia Berhad

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Temporary

ID:

46271

Position Cluster:

Non-Executive