After Sales Executive

KeyResponsibilities

Providedetailedanswerstocustomerinquiriesaboutproductfunctions,specifications,usage,andtroubleshooting.

Keepcustomersupdatedontheirorderprocessingprogress,shippingdetails,anddeliverystatus.

Assistcustomerswithreturnrequests,explainreturnpolicies,andguidethemthroughthereturnprocess.

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Processreturnapplicationspromptly,ensuringcustomersreceivetheirrefundsinatimelymanner.

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Offertechnicalsupportandsolutionsforanyproblemscustomersencounterwithproducts.

Handleinvoicingrequestsaccurately,ensuringcustomersreceivecorrectbillinginformation.

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Requirements

ProficiencyinbothEnglishandChinese

Highschooldiplomaorequivalent;collegedegreepreferred.

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WorkingHours

Weekdays,WeekendsorlongHolidays(Allocatespecifichoursforquickresponsestocustomeremails)

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