We are seeking a skilled and detail-oriented Administrator to join our team. As an integral member of our automotive department, you will play a vital role in providing accurate and timely quotations and application to our customers. We pride ourselves on delivering exceptional customer service and ensuring a seamless experience for vehicle owners. We are seeking a dedicated and detail-oriented Administrator to join our team and support our growing customer base.
- Application Processing: Review and process applications, ensuring that all required documents are received and verified for accuracy.
- Document Follow-Up: Communicate with customers to request any missing or additional documents needed to complete their application.
- Appointment Management: Schedule and manage appointments for installations, coordinating with both customers and installation centers to ensure timely service.
- Record Keeping: Maintain accurate records of all customer interactions, applications, and appointments in our database.
- Problem Resolution: Address any issues or concerns that arise during the application or installation process, working to find solutions that meet customer needs.
- Customer Service: Provide excellent customer support via phone, email, and chat, addressing inquiries related to the application process.
- Collaboration: Work closely with other team members to ensure smooth operations and a positive customer experience.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency in using office software (e.g., MS Office, CRM systems).
- Attention to detail and a high level of accuracy.
- Attitude: A proactive and customer-focused approach, with the ability to handle tasks independently and as part of a team.
- Education and Certification:
- Diploma, Advanced/Higher/Graduate Diploma
We look forward to welcoming a new team member who is passionate about providing top-notch service and ensuring our customers have a smooth and efficient experience. If you are a dedicated professional with a passion for administration and providing exceptional service to customers, we invite you to apply for this position.
Job Types: Full-time, Contract
Pay: From RM2,
- 00 per month
Benefits: - Opportunities for promotion
* Professional development
Schedule:
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 09/15/2024
Expected Start Date: 09/05/2024
