Act as the first point of contact for prospective students and parents, providing information about enrollment requirements, subject & fee structures.
Follow up with leads from marketing campaigns to encourage enrollment, ensuring timely responses to inquiries via phone, email, and in-person.
Student Records and Database Management
Maintain an organized and accurate student database, updating enrollment records, and tracking potential leads.
Coordinate management teams to ensure efficient and secure storage of student records.
Regularly audit enrollment data for accuracy and completeness to assist in data-driven decision-making.
Communication and Coordination
Coordinate with the team to ensure promotional materials are available and accurately reflect the education center's programs.
Assist in organizing and scheduling weekly & monthly programs/ sessions, and webinars to engage prospective students.
Provide feedback on frequently asked questions or concerns from prospective students to help refine enrollment materials and processes.
Customer Service and Relationship Building
Create a positive and welcoming experience for all parents, students and teachers to ensuring high standards of customer service.
Develop and maintain relationships with parents and students to increase retention and engagement.
Proactively reach out to parents and students for feedback on the enrollment experience and satisfaction with educational services.
Marketing and Outreach Support
Support marketing initiatives by coordinating with the team to disseminate promotional content, social media posts, and newsletters.
Track engagement metrics from marketing campaigns and provide reports to the marketing team.
Assist in setting up and representing the center at educational fairs, school visits, and community events to promote the centers offerings.
Administrative Support
Handle general administrative tasks, including managing schedules, coordinating meetings, and processing documents and student enrolment system.
Prepare regular reports on enrollment statistics, lead conversions, and student inquiries for review by the management team.
Oversee the inventory of promotional materials and supplies needed for enrollment events and outreach activities.
Event Planning and Execution
Assist in planning and executing events aimed at increasing enrollment, such as open houses, orientation sessions, and informational seminars.
Coordinate with staff and vendors to ensure that enrollment events run smoothly and effectively.
Collect feedback post-events to assess impact and identify areas for improvement.
WORKING DAYS & HOURSMonday to Friday : 2 PM TO 10PMSaturday : 9AM TO 2 PM
Job Requirements
Minimum Certificate/ Vocational / Diploma
Fresh graduate welcome apply
Able speak English and Bahasa Malaysia
Managing and executing administrative tasks to ensure the smooth operation of the education center.
Requires close coordination with the academic and marketing teams to implement effective enrollment strategies.
Assist in student inquiries, record management, and enrollment processes, while maintaining a welcoming and organized environment for prospective and current students.
