Responsibilities:- To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.- Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
- Striving to achieve and maintain overall performance adhering to SLA.
To undertake any ad-hoc assignments as and when required.
Candidate must possess at least a Diploma/Bachelor's Degree in Public Relations/Marketing/Business Administration or equivalent.- Fresh graduates are welcome to apply.
Organized, strong communication and excellent time management skills
- High level of conceptual, analytical and problem solving skills
Positive attitude, self-motivated and customer service orientation.- Applicants must be willing to work in Ipoh, Perak.
KPI Rewards- Employee Shares Option Scheme (ESOS)
EPF, SOCSO & EIS
Annual Leave/ Medical Leave/ Wedding Leave,etc Staff Purchase Scheme
- Product Training: Apple/ Intel/ Microsoft/ APC, etc
Oversea Trip: Asia, America, Australia, Europe- Salary Review- Twice per year
Job Type: Full-time
Benefits: Maternity leave
- Opportunities for promotion
Professional development
Supplemental pay types: Yearly bonus
Language:
English (Preferred)
Bahasa Malaysia (Preferred)
