Job Summary
Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
Job Accountabilities - Key Accountabilities
- Sets and achieves targets to maintain productivity, efficiency and quality standards.
- Meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
- Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas
- Responsible for resolving basic queries from customers and agents.
- Help identifying and taking forward continuous improvement opportunities.
Job Qualifications
Required:
- High school diploma or equivalent; associate's degree or higher preferred.
- Proven experience in office management, administrative support, or similar roles.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills
