About the role- All aspects of collections regarding Debtors Ledger
- Resolving customer financial queries via phone and email
- Inbound and outbound calls
- Liaising with market contacts regarding customer queries
- Managing overdue payments
- Managing unapplied cash, requesting remittance advices
- Resolve discrepancies (bank, business, customer contact)
- Prepare and dispatch dunning letters/statements
- Receive and give inputs to initiate legal / insurance actions
- Provide support to AR Team Leader for credit control activities as required
- Ensuring all Associate activities are compliant to audit requirements
- Documenting all collection activity
- Escalation and follow through of any issues occurring
- Reporting and Process improvement
- Able to support Europe Working Hours
Key responsibilities
- Candidate must possess at least a university degree in accounting, commerce, finance and/ or a professional accountancy qualification.
- Minimum 2-5 years of working experience in a Deductions / Credit Review related job function
- Excellent numeric and accuracy skills
- Processing of cash to the customer accounts for all methods of payment (Cashier)
- Cash application for all methods of payment
- Positive and pro-active attitude
- Ability to work as part of a team
- Work on own initiative, recognizing potential problems and seeking solutions
- Work under pressure whilst remaining calm and patient
- Excellent understanding and daily use of High Radius, SAP and Excel
Qualifications and skills
Functional Competencies:
- Customer Focus: Building Strong Customer Relationships and Delivering Customer Centric Solutions
- Ensures Accountability: Holding Self and Others Accountable to meet Commitments
- Drives Results: Consistently achieving results, even under tough circumstances
- Collaborates: Building Partnerships and working collaboratively with others to meet shared objectives
- Builds Effective Teams: Building Strong - identity teams that apply their diverse skills and perspectives to achieve common goals
- Instills Trust: Gaining the Confidence and trust of others through honesty, integrity and authenticity
Other Personal Qualities:
- Able to handle tight timeline and flexible to work late (during close period)
- Positive attitude, team player and able to work under pressure to meet tight deadline.
- Good command of written and spoken English.
- Ability to prioritize, organize, problem solving, time management, attention to detail and accuracy, work under pressure.
- Self-motivated and attentive to details with strong initiative.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter: #LI-KW1
Posting Type: LI
