About Nintex:
At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
About the role:
The Accounts Receivable Collection Specialist collects on outstanding accounts receivables by communicating with customers to proactively resolve open issues. This role is responsible for all aspects of collections, resolving customer billing issues, and will be accountable for reducing the accounts receivable delinquency for our America region. This role must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
You will be working with our external customers, Sales, Revenue Operations, Accounting, and Tax teams, while ensuring a positive experience for our team and customers.
Your contribution will be:
- Proactively work with customers to resolve any issues that may delay payment.
- Be responsive to customers inbound communications and be proactive responding to related invoicing questions.
- Attention to detail and accuracy in record-keeping.
- Process customer credit card transactions.
- Update and maintain customer information (e.g., billing contact details, etc.).
- Answer and initiate accounts receivable email and phone inquiries.
- Provides weekly financial and management reports.
- Assist with related special projects, as required.
To be successful, we think you need:
- 3+ years of business-to-business experience in collections and billings
- Bachelor's degree in accounting or finance or related work experiences
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented, and results driven
- Intermediate experience in Excel; spreadsheets, pivot tables and import/export files
- Experience in NetSuite preferred
- Excellent customer service and relationship management skills
- Work collaboratively with team members and internal/external customers
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple responsibilities
- Good organizational skills, self-motivated, requires minimal supervision
What's in it for you
Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.
While our offerings differ from country to country, we offer our entire global workforcean array of exciting perks and benefits, including
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
