Account Protection Specialist (Japan) ????????

Job Description

Team Amex

Team Amex

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• PCMicrosoft Office
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You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job responsibilities:

• Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.
• Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
• Handle authorizations calls from merchants and partners to enable spend.
• Monitoring High Risk Accounts of American Express.
• Suggestions for risk mitigation for high-risk accounts of cardholders.
• Investigation and review the degree of risk of the cardholders in order toprevent bad debts.
• Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
• Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
• Sharing of information and reports in cooperation with overseas bases.
  

What we're looking for

• Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.
• Fluent in Japanese for business as native level.
• Team player who is able to work in a diverse group with high level of integrity.
• Able to work independently under minimal supervision.
• Basic PC skills and familiar with Microsoft office applications.
• Must be willing to work on rotating shifts (Earliest shift starts at 7am, latest at 1pm.)
  .If the business requirements judge coverage to be essential, you will be assigned to cover the night shift for few days.
• Service-oriented and able to communicate well with conversational English as a minimum.
• Degree and above, with at least 3 years experience in the relevant field. Diploma, with at least 5 years experience in the relevant field. Technical Certificate or equivalent, with at least 7 years experience in the relevant field. (For the purpose of EP application)
• Preferably more than 2 years experience in industries related to hospitality/retail/Call center/Sales
  

• Healthy Minds

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.