As an Audio Visual (AV) Account Manager or Inside Sales professional in the AV
industry, your primary responsibility revolves around cultivating and managing client
relationships while driving sales revenue. Here's a detailed breakdown of your job scope:
- Client Relationship Management:
- Act as the main point of contact for existing clients, understanding their AV needs,
and providing tailored solutions.
- Build and nurture long-term relationships with clients, fostering trust and loyalty.
- Regularly communicate with clients to ensure satisfaction, address concerns, and
identify opportunities for upselling or cross-selling.
- Sales Activities:
- Prospect and qualify leads to expand the client base.
- Develop and execute sales strategies to achieve revenue targets.
- Conduct product demonstrations and presentations to showcase AV solutions to
potential clients.
- Prepare and negotiate contracts, proposals, and quotations in collaboration with the
sales team and technical experts.
- Follow up on leads and sales inquiries promptly and professionally.
- Technical Expertise:
- Possess a deep understanding of AV technologies, including audio systems, video
conferencing equipment, projection systems, digital signage, and control systems.
- Stay updated on industry trends, product developments, and emerging technologies.
- Translate technical specifications into value propositions for clients, addressing their
specific needs and requirements.
- Project Coordination:
- Collaborate with project managers, engineers, and installation teams to ensure
seamless execution of AV projects.
- Coordinate project timelines, resource allocation, and logistics to meet client
expectations and deadlines.
- Conduct site visits and surveys as needed to assess project requirements and
feasibility.
- Market Analysis and Strategy
- Conduct market research to identify industry trends, competitive landscapes, and
new business opportunities.
- Analyze sales data and performance metrics to evaluate the effectiveness of sales
strategies and identify areas for improvement.
- Develop strategic plans to penetrate new markets, target specific industry verticals,
or expand product offerings.
GVM GLOBAL VISION MULTIMEDIA6. Administrative Tasks
- Maintain accurate records of client interactions, sales activities, and pipeline
management in CRM systems.
- Prepare regular sales reports, forecasts, and budgets for review by senior
management.
- Coordinate with internal departments such as finance, marketing, and technical
support to ensure smooth operations and customer satisfaction.
- Training and Development
- Stay abreast of product updates, industry certifications, and professional
development opportunities.
- Provide training and guidance to junior sales team members, sharing best practices
and sales techniques.
Overall, success in this role hinges on your ability to blend technical expertise with strong
interpersonal and sales skills to drive revenue growth and deliver exceptional customer
experiences in the AV industry.
1-3 Years Experience
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM5,000.00 per month
Benefits: - Opportunities for promotion
Professional development
Supplemental Pay: Performance bonus
Application Deadline: 08/20/2024
