Account Executive (Client Services)

PURPOSE OF THE JOB

The Account Executive works with the Account Managers and our third party manufacturers to ensure that services to the customer are delivered to specification and on time. The job-holders will be expected to have a level of client contact and work with them to take the lead role in particular projects. The job-holder will have project management experience or significant technical print knowledge and will have previous experience in a print management company or printers.

KEY RESPONSIBILITIES

Delivering services on time, to specification, to a high quality and to contractual targets

Accurately and efficiently input high volumes of project data into HH Global software

Providing technical input and advice on projects as required to achieve high quality standards

Production of detailed specifications for internal and external clients

Monitoring high standards and working together on new methods and procedures

Ensuring best practice in conjunction with wider HH operations group

Develops a good understanding of the client's business and industry sector

Maintain a full understanding of the broad range of HH's services and work closely with the internal departments to provide the client with digital services that complement their print

Implement new methods and procedures as required

Develop strong relationships with Client Officers

Deliver a high level of customer service

Monitor projects to ensure they are delivered to specification and on time

KNOWLEDGE & SKILLS

Naturally builds and maintains rapport with the client

Works collaboratively with others in pursuit of team goals

Identifies opportunities for continuous improvement

Takes a logical and systematic approach to work

Takes a flexible approach to work and encourages others to do so

Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)

Previous experience working in print/ print management/ print buying/ marketing print procurement essential

Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations

Knowledge of Microsoft office

Experience in a client facing role is essential

Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred

REQUIREMENTS

Experience in a marketing print and retail POS/Commercial Print and Packaging environment

Proficiency in MS Excel and have high aptitude for math, cost reporting and data analysis

Experience of working in a fast-paced environment where priorities are constantly changing

Committed, independent, service minded with proven client management skills

Attention to detail, resourcefulness, and high level of accuracy

Ability to work under pressure, establish work priorities, and multi-task

Ability to work with short deadlines, and deliver on set milestones

Ability to deal with ambiguity and a creative problem solver

Have the ability to read, write and converse in Mandarin

COMPETENCIES

• Customer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one's efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement
• Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. As well as product innovation, employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities
• Relationship Building: Has the ability to build and maintain a network of business related contacts which will be useful in meeting objectives. It implies an understanding of customers and the wider market place and using this knowledge to develop networks and relationships.
• Team Player: Commitment to the team's common goal. A willingness to always communicate, share and support each other
• Achievement Drive: Wanting to do the best possible job to improve the performance of the business and the competitive position of HHG in the market place. Always looking for a better way to get things done and puts plans into practice
• Team Leadership: Working with colleagues, with or without line management authority to achieve results through enthusiasm, motivation, commitment and determination

About HH Global

HH Global is an independent first choice partner in outsourced marketing execution for leading brands. We support our clients marketing programs with data and insights, digital solutions, content development, print and direct mail, promotional products, packaging, in-store environments, and temporary and permanent point of sale (POS). Our focus is on improving quality, sustainability and speed-to-market in these areas.

We work with some of the largest, most exciting and most progressive global companies including Google, Coca Cola, Nike, Pfizer, Co-op, and Samsung.

HH Global has over 4,000 employees, and has offices across Europe, Middle East, Africa, the US, Latin America and Asia-Pacific. Sustainability is at the forefront of our business model; we consistently pioneer and lead the way with the latest innovations and initiatives to meet our #climate pledge goal of achieving net-zero carbon by 2040 or sooner.

What else is in it for you

We're a people business we know that our people are our greatest asset, and we strive to create an environment in which passionate, innovative and talented individuals thrive.

We're committed to giving back, and all of our team have the opportunity to take time out to volunteer for one of our nominated charities every year, to support the fantastic work that they do.

If you would like to be part of our exciting journey and are looking to start your career working with the world's largest and most recognized brands, click apply to find out more, we would love to hear from you!

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.