Recognized as the customer focal point of all aspects of project delivery and ongoing daily service operations. Be responsible for the delivery of all operational services to the customer according to Service Level Agreement and ensuring that delivery costs are as agreed. Ensure customer satisfaction through the efficient and effective delivery of contracted services.
Be a trust advisor to customer on behalf of the company; build up customer relation in a professional and integrity base.
Responsible for customer interface communication in terms of project delivery and ongoing service operation phase, coordinate internal resource according to company standard and customer requirement. Provide regular project report and service report, organizing customer with internal team for effective communication.
Responsible for driving Data Center construction and customization project from end-to-end with sales/presales, design, construction, Testing & Commission team, including project schedule, quality, cost and risk management;
Responsible for SLA and customer satisfaction during ongoing operation phase, coordinate DC Operation, Network and IT service team for continuous service improvement and risk mitigation.
Responsible for internal process fulfillment (procurement/audit/ITIL related/project related).
Be an excellent team player to work with internal team to ensure customer contract execution and customer satisfaction result.
Requirement:
Bachelor degree, major in Engineering, Computer Science or related studies.
Possess more than 10 years or above DC / Engineering Consultancy environment with Project or Customer Management.
Possess good knowledge in Data center construction or operation is preferred
Good knowledge of customer interface, good communication and coordination skill.
Willing to learn attitude, self-driven character, willing to take challenge and changes.
