Account Coordinator

The Qualifications:

Education: Bachelor's Degree

Work Experience: Minimum of 2-3 years as a commercial ops or account ops executive, experienced with billing and invoicing within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment.

Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.

Proficiency in client experience and invoicing tools is a plus (Salesforce CRM, Oracle)

Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)

The Role:

You will be reporting directly to the Assistant Manager of the SEA Credit & Invoicing

Collaborate with various cross-functional teams, which include but are not limited to, Country Finance, Grab Support, and GFB Commercial Operations. Provide extensive support to various countries with an initial focus on Singapore, Malaysia, and the Philippines.

Managing and executing the billing and invoicing operations and process for GFB:

Execute GFB Billing and Invoicing operations for our Corporate Billing and GFB-GRAB GIFT Clients.

Performing an overhaul and reconciliation of data derived from various internal databases, which encompasses but not restricted to the following:

Oracle Master Data

Salesforce

EXIM

Google Sheets

o Calculation of total invoice amount for all clients including discounts, admin fees, etc.

o Send invoice request via Cognition.

o Portal Upload

o Customer enquiries

o End-to-End billing automation monitoring

Implement a smooth and flawless billing and invoicing process for all corporate clients to ensure a high rate of client satisfaction.

Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners.

Handle troubleshooting and dispute resolution for all commercial contracts and billing.

Ensure adherence and compliance on all corporate client billing details (Contracts, Commercial terms)

Ensure compliance to key controls.

Ad hoc assignment