Basic Salary: RM4,500 + KPI Allowance
Location: KL Sentral
Working Hours: Mon - Fri (6:00AM - 6:00PM)
Job Requirements:
- Minimum Diploma Holder or higher is preferred, majoring in IT/Computer & Engineering ONLY.
Immediate starters are preferred- Must be able to speak and write in Mandarin and English
Must possess your own transportation
- Computer literate (proficient in using Microsoft Office softwares)
Willing to work on weekends and public holidays (only when required)
Job Responsibilities:- Answer incoming calls including email and chat in a timely manner.
Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
Keep the customers privacy and protect customer information.- Meet personal/team qualitative and quantitative targets.
Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
Achieve the given metrics in accordance to the centers commitment to client- Manage and resolve customer complaints.
Identify and escalate issues to supervisors.
- Other ad-hoc tasks as required
Job Type: Full-time
Pay: RM4,
- 00 per month
Benefits: - Maternity leave
Opportunities for promotionSchedule: Monday to Friday
Application Question(s):
Are you able to work on weekends and public holidays (only when required)
Education:Language:
Mandarin (Required)
