Company Description
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.
One of our clients; an American multinational technology company, is in search of an Chinese speaking M365 Technical Advisor.
We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. This position requires 40 hours availability per week (Monday-Friday) either from 1 AM-9 AM UTC.
The Microsoft 365 Technical Support Advisor Engineer will also provide technical support and advice to our customers and help them with the New Product Playbook.
The ideal candidate will have a strong technical background in Microsoft 365 products and services, as well as excellent communication and problem-solving skills. Also, written skills are a must.
Job Description
What You'll Do:
Track information on DfM and ADO (Azure DevOps) and manage customer
cases based on their severity.
Handle critical cases with 24x7 monitoring, working closely with a team of
engineers.
Drive customer satisfaction and insights, making them our key performance
indicators.
Gather insights, identify bugs, propose feature improvements, and contribute to
guidelines, wiki links, FAQs, and readiness documentation for new products.
Provide top-notch technical support and advice to customers using the New
Product Playbook.
Qualifications
What You'll Bring:
Strong technical expertise in Microsoft 365 identity, including licensing, group
management, MDM strategies, Hybrid Azure AD, AD Premium, and EMS
features.
Deep understanding of Graph and security fundamentals
Ability to effectively communicate and collaborate with Premier, S500, and VIP
customers
Experience working with Microsoft stakeholders, TA, and CSAM
Experience in Case handling with experience in DFM
Ability to work as a Quality evaluator and provide soft skills training.
Analytical thinker and problem solver.
Excellent communication and collaboration skills.
Device Specifications:
Computer that is not joined to another companys domain, neither managed by
any remote management inventory systems or tools
Windows 10 Pro (latest updates installed)
Minimum of 8 GB Ram (16 is recommended)
Core i3 processor (i5 is recommended)
Minimum of 256GB Hard disk (256 SSD is recommended)
LAN (local access network) required
For security requirements, freelancers will not connect to the provided systems
and tools using WiFi.
A minimum of 10 Mbps Internet connection with equal download & upload speed
(20 Mbps is recommended)
No 3rd-party antivirus software installed
Microphone/headset with background noise canceling (not a phone headset)
Webcam, preferably compatible with Windows Hello TechnologyWhy Choose Us:
We value diligence and teamwork. Collaborate with subject matter experts and
the team to ensure timely and effective case resolution.
Be a part of innovation and customer satisfaction to various large organizations.
Additional Information
Why join the team
Work with a fortune 500 company
Join a community of passionate technical experts
Work with futuristic M365 products
