Job Description 2 Shift Time- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Job Types: Full-time, Fresh graduate
Pay: RM1,900.00 - RM2,499.00 per month
Benefits: - Health insurance
* Maternity leave
Schedule:
Ability to commute/relocate:
- Mid Valley City: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 08/01/2024
